Contact us

The fastest way to reach us is the support area of the app: search the help center, ask the support chat, or open a ticket that the support team answers.

Help center

The public help center answers common questions about accounts, plans, bots, backtests and exchange connections. Anyone can read it, with or without an account.

Support chat

The support chat answers with approved help center text. You can choose Talk to a human at any time, and the full chat becomes a ticket for the support team. Chatting with support may need an account.

Tickets

A ticket goes to the support team with your message and, if you like, images. You get a notification when they reply, and you can follow every ticket under My tickets in the app.

Keep your secrets

Never send passwords, seed phrases or private keys. The support team will never ask for them, and the platform removes them from the messages it receives.